See the question before they hit send.
IsTyping shows your team what visitors are typing, as they type — so the answer is ready the moment the question lands.
One shared inbox for website chat, email and messaging apps.
Wherever they write, it lands here.
Website chat, your support mailbox, Telegram, SMS, WhatsApp, Messenger and Instagram — one list, one composer, one record per customer.
- Reply where they wrote. The composer knows the channel, so an answer to a WhatsApp message goes back to WhatsApp.
- Your accounts, your numbers. Connect your own Telegram bot, Twilio and Meta accounts.
Look at the same page. With their say-so.
When words aren’t enough, ask to see the visitor’s page. They allow it, you point, they click. Nothing to install on their side.
- Asked first, stoppable any time. A bar stays on screen for as long as you watch.
- Passwords are always masked. Mask every field if you like; the chat itself is never recorded.
- Viewing never clicks or types. Remote control is a separate, opt-in step that always asks.
Answers they can find. Drafts your team can trust.
Write an answer once. Visitors find it in the chat, and AI assist uses it to draft replies that a person checks before anything is sent.
A help center inside the chat
Visitors search your articles without leaving the page — and can still reach a person in one tap.
AI drafts that show their source
Suggested replies, rewrite, summaries and translation with Anthropic’s Claude. Off until an admin turns it on.
Automate the routine. A person always wins.
Greet visitors on the right page, sort questions with a visual bot, route them to the right teammate. The moment someone on your team replies, the bot steps aside — for good.
- Build flows on a canvas, test them before you publish.
- Every automated message is marked for your team, and never counts as a reply.
Built by a hosting company. For hosting companies.
IsTyping is made by Nexuscore, which runs hosting. Your clients already log in to WHMCS, so the chat knows who is writing — and your team sees their services, domains and invoices right beside the conversation.
Install the addon in WHMCS
Copy one folder, activate it, paste three values. No database tables.
Clients arrive verified
WHMCS signs the logged-in client’s email; anyone else gets a clear “unverified” warning instead of billing data.
Answer with the full picture
Services, domains, unpaid invoices and tickets — and a WHMCS ticket from the chat in one click.
Everything else a support team reaches for.
36 languages, right to left included
The widget speaks your visitors’ language — Arabic, Hebrew and Persian laid out right-to-left — in light, dark or their own setting.
Notes the customer never sees
@mention a teammate in a private note, and see who else is viewing so nobody answers twice.
A status page, in the chat too
Monitors, incidents and maintenance on your status page — and a banner in the widget while something is wrong.
Know how fast you answer
First response and resolution times, ratings, busiest hours and a table per agent, with CSV export.
Answer from anywhere
The browser, an installable web app with push notifications, or the Windows desktop app.
Privacy requests, handled
Export or erase everything about one person, set retention, show a notice in the widget.
POST https://yourapp.example/hooks X-Signature: t=1762790400,v1=4f9a… { "event": "conversation.created", "conversation": { "channel": "whatsapp" } }
An API and signed webhooks
REST API tokens with a role ceiling, and webhooks signed with HMAC-SHA256.
Somebody is about to ask you something.
Tell us how many people answer chats and which channels you need. A person replies with a quote and sets up your workspace.